Privacy Policy

This Privacy Policy applies to all digital marketing services offered by Makos Digital at makosdigital.in, including Web Development, Search Engine Marketing, Social Media Marketing, Email Marketing, Content Marketing and Digital Marketing services.

Privacy Policy for Makos Digital
  • 1. Introduction
    Welcome to Makos Digital. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we handle your data across our website https://makosdigital.in/
  • 2. Definitions
    Personal Data, Sensitive Data, Processing, Third Parties, and more terms used in this policy shall be interpreted as per applicable Indian IT Laws and GDPR.
  • 3. Scope
    This policy applies to all users of the Web Development, Search Engine Marketing, Social Media Marketing, Email Marketing, Content Marketing and Digital Marketing including website visitors, course registrants, and placement candidates.
  • 4. Legal Basis & Governing Laws
    We operate under the IT Act 2000 (India), SPDI Rules, and, where applicable, GDPR regulations.
  • 5. Information We Collect
    Identity: Name, email, phone, DOB, address
    Academics: Qualifications, certifications, resume
    Payment: Transaction ID, UPI/VPA, invoice history
    Technical: IP, device info, session data
    Feedback & Support: Chats, calls, reviews
  • 6. How We Collect It
    We collect your data via form submissions, session tracking tools (cookies), offline events, and third-party integrations (Zoom, Razorpay).
  • 7. Cookie and Tracking Policy
    We use cookies for analytics (Google, Meta Pixel), session state, and personalization. You may disable non-essential cookies via browser settings.
  • 8. Usage of Information
    Your data helps us: enroll users, issue certifications, offer placements (with consent), analyse usage, fulfil legal/tax obligations, and improve UX.
  • 9. Retention & Deletion Policy
    Data is retained based on type: academic (5 years), payments (8 years), testimonials (until withdrawn). Account deletion can be requested anytime unless legally blocked.
  • 10. Your Rights
    Access, rectify, or delete your data
    Withdraw WhatsApp/email/SMS consent
    Export data in CSV or JSON
    Object to profiling or marketing
    Email: makosdigital@gmail.com
  • 11. Communication Preferences
    You can opt in/out of emails, SMS, or WhatsApp messages for promotional and transactional updates. Unsubscribe links are provided in all non-essential communications.
  • 12. Placement Data Usage
    With explicit consent, we may share your resume, test scores, and portfolio with placement partners. You may withdraw placement participation any time.
  • 13. Accessibility Commitment
    Our platform follows WCAG 2.1 AA standards for accessibility. Users with disabilities may request accommodations such as extended deadlines or alternative formats.
  • 14. Breach Notification
    In the event of a data breach, users and authorities will be notified within 72 hours as required by law. Affected systems will be isolated and investigated immediately.
  • 15. Internal Access Control
    Only authorized staff (based on roles) can access your data. Support sees contact info only. Trainers view progress and assignments. Placement team sees resumes.
  • 16. Media/Testimonial Consent
    If you submit a testimonial or video review, it may be published on our site/socials with your permission. You may revoke this anytime in writing.
  • 17. Automated Processing
    We may use automation for personalized course recommendations or interview scheduling. Decisions involving certification or rejection are never fully automated.
  • 18. Grievance Redressal
    Contact our Grievance Officer at makosdigital@gmail.com. You will receive a response within 15 business days as per IT Rules 2021.
  • 19. Children's Privacy
    This platform is intended for individuals aged 16 and above. Any account found created by minors will be deactivated and deleted upon discovery.
  • 20. Legal Disclosure
    We may share your data with law enforcement agencies, regulators, or courts upon valid legal request or court order without prior notice.
  • 21. Data Security Measures
    We implement SSL encryption, server firewalls, 2FA for admin access, and perform regular vulnerability assessments to safeguard your data.
  • 22. User Responsibilities
    Users must keep credentials confidential, avoid impersonation, and use the platform ethically. Misuse may lead to account termination or legal action.
  • 23. Third-Party Services
    We use Razorpay / GPay / Paytm for payments, WhatsApp API for communication, and YouTube/Vimeo for content delivery. Each service provider complies with our Data Protection Agreement.
  • 24. Certification & Validation
    Certifications include name, course title, and unique ID. They are verifiable online and may be revoked in cases of fraud or academic dishonesty.
  • 25. Business Continuity
    We maintain daily backups and a failover infrastructure to ensure your data and learning progress are safe even during outages.
  • 26. Event Participation Data
    Data collected at college events or offline drives will be stored securely and used only for academic or support purposes unless otherwise consented.
  • 27. Legal Hold
    When required by law, data may be preserved under legal hold and excluded from deletion requests until investigations or legal matters conclude.
  • 28. Analytics and Heatmaps
    We use aggregated, anonymized data to optimize content and user experience. Session replay tools (e.g., Hotjar) may be used only for usability insights.
  • 29. Feedback, Surveys & Ratings
    Any feedback submitted may be used to improve services or featured on the site. Ratings are anonymized unless public consent is given.
  • 30. Retargeting & Remarketing
    We may run remarketing campaigns using Meta Pixel and Google Ads. No sensitive or personally identifiable data is shared with ad platforms.
  • 31. Account Deletion
    You can delete your account via a formal request to support. Deletion is processed within 30 business days unless legal holds apply.
  • 32. Role-Based Access Control (RBAC)
    Our platform restricts access to personal data through role assignments and audit logs. Only authorized departments access specific datasets.
  • 33. Certification Sharing
    You may share your certificates on LinkedIn or other platforms. Verification URLs are provided. Do not alter certificate content.
  • 34. Misuse & Fraud Policy
    Detected fraud—like fake resumes or impersonation—will result in termination of service and notification to relevant authorities.
  • 35. Account Recovery
    If you lose access, account recovery requires email or mobile OTP verification. Government-issued ID may be required in some cases.
  • 36. Hosting & Data Localization
    We host learner data primarily in India. Cross-border backup storage adheres to GDPR and Indian data residency rules.
  • 37. International Access
    Users outside India are subject to their region's data laws. If local laws conflict with ours, we will prioritize user privacy under best-effort principles.
  • 38. Alumni & Volunteer Data
    Alumni or mentors may be listed on public leaderboards or events with consent. You can request to unpublish your name anytime.
  • 39. External Links Disclaimer
    Our site may link to YouTube, partner LMS portals, or job platforms. We are not responsible for their privacy practices. Read their policies separately.
  • 40. Review and Audit
    We audit internal access logs quarterly and update this policy annually or when changes in legal/commercial processes occur.
  • 41. APIs and SDK Usage
    APIs and SDKs (e.g., WhatsApp, Google Maps) used on the platform are audited for compliance and data security.
  • 42. Session Expiry
    For security, sessions expire after 30 minutes of inactivity. Users will need to log in again to resume learning or payments.
  • 43. Data Portability
    Upon request, we can provide your data in machine-readable formats such as CSV or JSON within 15 days.
  • 44. Bulk Data Requests
    Institutions or organizations requesting bulk data reports must submit written requests with justification and sign a separate agreement.
  • 45. Parental Consent
    In the rare case of users aged 16–18, we may require parental/guardian consent to process sensitive information or display achievements.
  • 46. Change of Ownership
    If Makos Digital is merged, acquired, or sold, user data may be transferred to the new entity with continued protection under this policy.
  • 47. Compliance & Certification
    We align our operations with ISO 27001 and GDPR readiness frameworks. Annual assessments are conducted internally and externally.
  • 48. Policy Enforcement
    Breaches of this policy by employees, contractors, or users will lead to disciplinary action including access revocation or legal complaint.
  • 49. Policy Versioning
    This policy is version controlled. Changes are logged, and major updates are announced on the dashboard and via email if opted in.
  • 50. Contact & Grievance Office
    Email:
    makosdigital@gmail.com
    Phone:
    +91-7339207420
    Address:
    Makos Infotech Pvt Ltd,
    Chennai-600096, Tamil Nadu, India